:root{--primary: #2B7A6F;--primary-light: #3A9B8E;--primary-dark: #1E5C53;--primary-hover: #48B0A2;--secondary: #C5A832;--secondary-light: #DBBE4A;--secondary-dark: #A68C22;--secondary-hover: #E0CC5C;--background: #F2F8F7;--background-overlay: rgba(242, 248, 247, 0.95);--surface: #FFFFFF;--surface-secondary: #F5FAF9;--white: #FFFFFF;--dark-surface: #1E5C53;--accent-teal: #3A9B8E;--accent-teal-light: #5FBFB2;--accent-teal-dark: #2B7A6F;--accent-gold: #DBBE4A;--accent-gold-light: #E8D06E;--accent-gold-dark: #C5A832;--accent-pink: #FFE5E5;--accent-pink-dark: #FFB3BA;--accent-blue: #E0F7FA;--accent-blue-dark: #4DD0E1;--accent-purple: #F3E5F5;--accent-purple-dark: #CE93D8;--error-background: #fef2f2;--error-text: #dc2626;--error-border: #fecaca;--error: #dc2626;--error-light: #fca5a5;--success: #3A9B8E;--success-light: #5FBFB2;--success-background: rgba(58, 155, 142, 0.1);--text-primary: #1a1a1a;--text-secondary: #666666;--text-tertiary: #999999;--text-inverse: #ffffff;--text-inverse-light: rgba(255, 255, 255, 0.85);--border: #e8e8e8;--border-light: #f0f0f0;--border-dark: #d0d0d0;--shadow-xs: 0 1px 2px 0 rgba(0, 0, 0, 0.03);--shadow-sm: 0 2px 4px 0 rgba(0, 0, 0, 0.05);--shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.08);--shadow-md: 0 8px 16px -2px rgba(0, 0, 0, 0.1);--shadow-lg: 0 16px 32px -4px rgba(0, 0, 0, 0.12);--shadow-xl: 0 20px 40px -8px rgba(0, 0, 0, 0.15);--shadow-subtle: 0 4px 20px rgba(0, 0, 0, 0.1);--text-shadow: 0 2px 8px rgba(0, 0, 0, 0.35);--text-shadow-sm: 0 1px 4px rgba(0, 0, 0, 0.25);--text-shadow-strong: 0 4px 16px rgba(0, 0, 0, 0.5);--text-shadow-on-image: 0 2px 4px rgba(0, 0, 0, 0.6), 0 4px 12px rgba(0, 0, 0, 0.4);--font-family-sans: "Poppins", "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-size-xs: 0.75rem;--font-size-xs-plus: 0.8125rem;--font-size-sm: 0.875rem;--font-size-sm-plus: 0.9375rem;--font-size-base: 1rem;--font-size-lg: 1.125rem;--font-size-xl: 1.25rem;--font-size-2xl: 1.5rem;--font-size-2xl-plus: 2.5rem;--font-size-3xl: 1.875rem;--font-size-4xl: 2rem;--font-size-5xl: 4rem;--font-weight-normal: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--line-height-tight: 1.25;--line-height-normal: 1.5;--space-1: 0.25rem;--space-2: 0.5rem;--space-3: 0.75rem;--space-4: 1rem;--space-5: 1.25rem;--space-6: 1.5rem;--space-8: 2rem;--space-10: 2.5rem;--space-12: 3rem;--space-16: 4rem;--size-button-xs: 28px;--size-button-sm: 32px;--size-button-md: 36px;--size-button-lg: 40px;--size-thumbnail: 80px;--size-thumbnail-mobile: 60px;--size-spinner: 40px;--size-icon-lg: 4rem;--size-icon-md: 2rem;--transform-lift-sm: translateY(-2px);--transform-lift-md: translateY(-10px);--transform-lift-lg: translateY(-4px);--transform-push-right-sm: translateX(2px);--transform-scale-up: scale(1.05);--transform-scale-hover: scale(1.1);--overlay-dark: rgba(0, 0, 0, 0.7);--overlay-darker: rgba(0, 0, 0, 0.9);--spinner-border: 4px;--shadow-modal: 0 20px 60px rgba(0, 0, 0, 0.5);--radius-sm: 0.5rem;--radius: 0.75rem;--radius-md: 1rem;--radius-lg: 1.25rem;--radius-xl: 1.5rem;--radius-2xl: 2rem;--radius-full: 9999px;--gradient-primary: linear-gradient(135deg, var(--primary) 0%, var(--primary-light) 100%);--gradient-secondary: linear-gradient(135deg, var(--secondary) 0%, var(--secondary-light) 100%);--gradient-teal-gold: linear-gradient(135deg, var(--primary) 0%, var(--secondary) 100%);--gradient-gold: linear-gradient(135deg, var(--accent-gold) 0%, var(--accent-gold-dark) 100%);--glass-background: rgba(255, 255, 255, 0.75);--glass-background-light: rgba(255, 255, 255, 0.60);--glass-background-subtle: rgba(255, 255, 255, 0.45);--glass-background-dark: rgba(30, 92, 83, 0.85);--glass-background-dark-medium: rgba(30, 92, 83, 0.75);--glass-border: rgba(255, 255, 255, 0.5);--glass-border-dark: rgba(0, 0, 0, 0.15);--glass-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.18);--glass-blur: blur(16px);--glass-blur-strong: blur(24px);--glass-blur-medium: blur(12px);--glass-blur-light: blur(8px);--white-20: rgba(255, 255, 255, 0.2);--white-40: rgba(255, 255, 255, 0.4);--white-60: rgba(255, 255, 255, 0.6);--white-70: rgba(255, 255, 255, 0.7);--white-80: rgba(255, 255, 255, 0.8);--white-90: rgba(255, 255, 255, 0.9);--white-95: rgba(255, 255, 255, 0.95);--black-10: rgba(0, 0, 0, 0.1);--black-12: rgba(0, 0, 0, 0.12);--black-20: rgba(0, 0, 0, 0.2);--black-30: rgba(0, 0, 0, 0.3);--black-50: rgba(0, 0, 0, 0.5);--black-60: rgba(0, 0, 0, 0.6);--black-70: rgba(0, 0, 0, 0.7);--black-80: rgba(0, 0, 0, 0.8);--primary-10: rgba(43, 122, 111, 0.1);--primary-15: rgba(43, 122, 111, 0.15);--primary-20: rgba(43, 122, 111, 0.2);--primary-30: rgba(43, 122, 111, 0.3);--primary-50: rgba(43, 122, 111, 0.5);--glass-card-bg: rgba(255, 255, 255, 0.88);--glass-card-bg-strong: rgba(255, 255, 255, 0.95);--glass-card-bg-subtle: rgba(255, 255, 255, 0.75);--glass-card-border: 1px solid rgba(0, 0, 0, 0.08);--glass-card-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-border-strong: 1px solid rgba(0, 0, 0, 0.12);--glass-card-dark-bg: rgba(30, 92, 83, 0.92);--glass-card-dark-border: 1px solid rgba(255, 255, 255, 0.1);--glass-card-dark-shadow: 0 8px 32px 0 rgba(0, 0, 0, 0.3);--glass-teal-bg: rgba(242, 253, 250, 0.65);--glass-teal-border: 1px solid rgba(58, 155, 142, 0.3);--glass-teal-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-gold-bg: rgba(255, 253, 245, 0.65);--glass-gold-border: 1px solid rgba(197, 168, 50, 0.4);--glass-gold-shadow: 0 8px 32px 0 rgba(197, 168, 50, 0.15);--transition-fast: 150ms ease;--transition-normal: 250ms ease;--transition-slow: 400ms ease;--animation-dot-size: 6px;--animation-typing-distance: 8px;--animation-typing-delay-1: -0.32s;--animation-typing-delay-2: -0.16s;--animation-typing-delay-3: 0s;--message-user-max-width: 70%;--message-ai-max-width: 80%;--message-error-max-width: 60%;--message-mobile-max-width: 85%;--z-dropdown: 1000;--z-sticky: 1020;--z-fixed: 1030;--z-modal: 1050}.glass{background:var(--glass-background);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-subtle{background:var(--glass-background-subtle);backdrop-filter:var(--glass-blur-light);-webkit-backdrop-filter:var(--glass-blur-light);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-strong{background:var(--glass-card-bg-strong);backdrop-filter:var(--glass-blur-strong);-webkit-backdrop-filter:var(--glass-blur-strong);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow)}.glass-card{background:var(--glass-card-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow);border-radius:var(--radius-lg)}.glass-dark{background:var(--glass-background-dark);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-dark-medium{background:var(--glass-background-dark-medium);backdrop-filter:var(--glass-blur-medium);-webkit-backdrop-filter:var(--glass-blur-medium);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-card-dark{background:var(--glass-card-dark-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);border-radius:var(--radius-lg);color:var(--text-inverse)}.glass-teal{background:var(--glass-teal-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-teal-border);box-shadow:var(--glass-teal-shadow)}.glass-gold{background:var(--glass-gold-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-gold-border);box-shadow:var(--glass-gold-shadow)}.ticket-list{display:flex;flex-direction:column;height:100%;overflow:hidden}.ticket-list__tabs{display:flex;gap:0;border-bottom:1px solid var(--border-light);flex-shrink:0;overflow-x:auto}.ticket-list__tabs::-webkit-scrollbar{height:0}.ticket-list__tab{flex:1;min-width:0;padding:10px 4px;background:none;border:none;border-bottom:2px solid rgba(0,0,0,0);color:var(--text-tertiary);cursor:pointer;font-size:11px;display:flex;flex-direction:column;align-items:center;gap:2px;transition:all var(--transition-fast);white-space:nowrap}.ticket-list__tab:hover{color:var(--text-secondary);background:var(--surface-secondary)}.ticket-list__tab--active{color:var(--text-primary);border-bottom-color:var(--primary)}.ticket-list__tab-label{font-weight:var(--font-weight-medium)}.ticket-list__tab-count{font-size:10px;color:var(--text-tertiary);font-weight:var(--font-weight-semibold)}.ticket-list__tab--active .ticket-list__tab-count{color:var(--primary)}.ticket-list__search-bar{display:flex;gap:var(--space-2);padding:var(--space-3);border-bottom:1px solid var(--border-light);flex-shrink:0}.ticket-list__search-wrapper{flex:1;position:relative;display:flex;align-items:center}.ticket-list__search-icon{position:absolute;left:8px;font-size:12px;pointer-events:none;color:var(--text-tertiary)}.ticket-list__search-input{width:100%;padding:7px 8px 7px 28px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--text-primary);font-size:12px;outline:none}.ticket-list__search-input::placeholder{color:var(--text-tertiary)}.ticket-list__search-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(43,122,111,.1)}.ticket-list__priority-filter{width:100px;padding:7px 6px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--text-primary);font-size:11px;outline:none;cursor:pointer;flex-shrink:0}.ticket-list__refresh-bar{display:flex;align-items:center;justify-content:space-between;padding:4px var(--space-3);background:var(--surface-secondary);border-bottom:1px solid var(--border-light);flex-shrink:0}.ticket-list__refresh-text{font-size:10px;color:var(--text-tertiary)}.ticket-list__refresh-btn{background:none;border:none;color:var(--text-secondary);font-size:16px;cursor:pointer;padding:2px 6px;border-radius:4px;transition:all var(--transition-fast)}.ticket-list__refresh-btn:hover{color:var(--primary);background:rgba(43,122,111,.08)}.ticket-list__refresh-btn:disabled{opacity:.3;cursor:not-allowed}.ticket-list__cards{flex:1;overflow-y:auto;padding:var(--space-2)}.ticket-list__cards::-webkit-scrollbar{width:4px}.ticket-list__cards::-webkit-scrollbar-thumb{background:rgba(43,122,111,.2);border-radius:4px}.ticket-list__card{position:relative;padding:var(--space-3);border-radius:var(--radius);background:var(--surface);margin-bottom:6px;cursor:pointer;transition:all var(--transition-fast);border:1px solid rgba(0,0,0,0);overflow:hidden;box-shadow:var(--shadow-xs)}.ticket-list__card:hover{background:var(--surface-secondary);border-color:rgba(43,122,111,.2);box-shadow:var(--shadow-sm)}.ticket-list__card--selected{background:rgba(43,122,111,.06);border-color:rgba(43,122,111,.3)}.ticket-list__sla-bar{position:absolute;top:0;left:0;right:0;height:3px;background:var(--border-light)}.ticket-list__sla-progress{height:100%;border-radius:0 2px 2px 0;transition:width .3s}.ticket-list__card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}.ticket-list__card-number{font-size:12px;font-weight:var(--font-weight-semibold);color:var(--text-secondary)}.ticket-list__card-status{font-size:10px;padding:2px var(--space-2);border-radius:var(--radius-full);color:var(--text-inverse);font-weight:var(--font-weight-medium)}.ticket-list__card-subject{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--text-primary);margin-bottom:var(--space-2);line-height:1.3;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-list__card-footer{display:flex;justify-content:space-between;align-items:center}.ticket-list__card-meta{display:flex;align-items:center;gap:var(--space-2)}.ticket-list__card-priority{font-weight:var(--font-weight-semibold);font-size:10px;letter-spacing:.3px}.ticket-list__card-channel{font-size:10px;color:var(--text-secondary);padding:1px 6px;border-radius:4px;background:var(--surface-secondary);text-transform:capitalize}.ticket-list__card-date{font-size:10px;color:var(--text-tertiary)}.ticket-list__card-patient{font-size:11px;color:var(--text-secondary);margin-top:6px}.ticket-list__card-assignee{font-size:10px;color:var(--text-tertiary);margin-top:3px}.ticket-list__loading{display:flex;align-items:center;justify-content:center;padding:var(--space-10);color:var(--text-secondary);font-size:var(--font-size-sm)}.ticket-list__empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--space-10) var(--space-5);text-align:center;color:var(--text-tertiary)}.ticket-list__empty p{margin:var(--space-3) 0 0 0;font-size:var(--font-size-sm)}
:root{--primary: #2B7A6F;--primary-light: #3A9B8E;--primary-dark: #1E5C53;--primary-hover: #48B0A2;--secondary: #C5A832;--secondary-light: #DBBE4A;--secondary-dark: #A68C22;--secondary-hover: #E0CC5C;--background: #F2F8F7;--background-overlay: rgba(242, 248, 247, 0.95);--surface: #FFFFFF;--surface-secondary: #F5FAF9;--white: #FFFFFF;--dark-surface: #1E5C53;--accent-teal: #3A9B8E;--accent-teal-light: #5FBFB2;--accent-teal-dark: #2B7A6F;--accent-gold: #DBBE4A;--accent-gold-light: #E8D06E;--accent-gold-dark: #C5A832;--accent-pink: #FFE5E5;--accent-pink-dark: #FFB3BA;--accent-blue: #E0F7FA;--accent-blue-dark: #4DD0E1;--accent-purple: #F3E5F5;--accent-purple-dark: #CE93D8;--error-background: #fef2f2;--error-text: #dc2626;--error-border: #fecaca;--error: #dc2626;--error-light: #fca5a5;--success: #3A9B8E;--success-light: #5FBFB2;--success-background: rgba(58, 155, 142, 0.1);--text-primary: #1a1a1a;--text-secondary: #666666;--text-tertiary: #999999;--text-inverse: #ffffff;--text-inverse-light: rgba(255, 255, 255, 0.85);--border: #e8e8e8;--border-light: #f0f0f0;--border-dark: #d0d0d0;--shadow-xs: 0 1px 2px 0 rgba(0, 0, 0, 0.03);--shadow-sm: 0 2px 4px 0 rgba(0, 0, 0, 0.05);--shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.08);--shadow-md: 0 8px 16px -2px rgba(0, 0, 0, 0.1);--shadow-lg: 0 16px 32px -4px rgba(0, 0, 0, 0.12);--shadow-xl: 0 20px 40px -8px rgba(0, 0, 0, 0.15);--shadow-subtle: 0 4px 20px rgba(0, 0, 0, 0.1);--text-shadow: 0 2px 8px rgba(0, 0, 0, 0.35);--text-shadow-sm: 0 1px 4px rgba(0, 0, 0, 0.25);--text-shadow-strong: 0 4px 16px rgba(0, 0, 0, 0.5);--text-shadow-on-image: 0 2px 4px rgba(0, 0, 0, 0.6), 0 4px 12px rgba(0, 0, 0, 0.4);--font-family-sans: "Poppins", "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-size-xs: 0.75rem;--font-size-xs-plus: 0.8125rem;--font-size-sm: 0.875rem;--font-size-sm-plus: 0.9375rem;--font-size-base: 1rem;--font-size-lg: 1.125rem;--font-size-xl: 1.25rem;--font-size-2xl: 1.5rem;--font-size-2xl-plus: 2.5rem;--font-size-3xl: 1.875rem;--font-size-4xl: 2rem;--font-size-5xl: 4rem;--font-weight-normal: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--line-height-tight: 1.25;--line-height-normal: 1.5;--space-1: 0.25rem;--space-2: 0.5rem;--space-3: 0.75rem;--space-4: 1rem;--space-5: 1.25rem;--space-6: 1.5rem;--space-8: 2rem;--space-10: 2.5rem;--space-12: 3rem;--space-16: 4rem;--size-button-xs: 28px;--size-button-sm: 32px;--size-button-md: 36px;--size-button-lg: 40px;--size-thumbnail: 80px;--size-thumbnail-mobile: 60px;--size-spinner: 40px;--size-icon-lg: 4rem;--size-icon-md: 2rem;--transform-lift-sm: translateY(-2px);--transform-lift-md: translateY(-10px);--transform-lift-lg: translateY(-4px);--transform-push-right-sm: translateX(2px);--transform-scale-up: scale(1.05);--transform-scale-hover: scale(1.1);--overlay-dark: rgba(0, 0, 0, 0.7);--overlay-darker: rgba(0, 0, 0, 0.9);--spinner-border: 4px;--shadow-modal: 0 20px 60px rgba(0, 0, 0, 0.5);--radius-sm: 0.5rem;--radius: 0.75rem;--radius-md: 1rem;--radius-lg: 1.25rem;--radius-xl: 1.5rem;--radius-2xl: 2rem;--radius-full: 9999px;--gradient-primary: linear-gradient(135deg, var(--primary) 0%, var(--primary-light) 100%);--gradient-secondary: linear-gradient(135deg, var(--secondary) 0%, var(--secondary-light) 100%);--gradient-teal-gold: linear-gradient(135deg, var(--primary) 0%, var(--secondary) 100%);--gradient-gold: linear-gradient(135deg, var(--accent-gold) 0%, var(--accent-gold-dark) 100%);--glass-background: rgba(255, 255, 255, 0.75);--glass-background-light: rgba(255, 255, 255, 0.60);--glass-background-subtle: rgba(255, 255, 255, 0.45);--glass-background-dark: rgba(30, 92, 83, 0.85);--glass-background-dark-medium: rgba(30, 92, 83, 0.75);--glass-border: rgba(255, 255, 255, 0.5);--glass-border-dark: rgba(0, 0, 0, 0.15);--glass-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.18);--glass-blur: blur(16px);--glass-blur-strong: blur(24px);--glass-blur-medium: blur(12px);--glass-blur-light: blur(8px);--white-20: rgba(255, 255, 255, 0.2);--white-40: rgba(255, 255, 255, 0.4);--white-60: rgba(255, 255, 255, 0.6);--white-70: rgba(255, 255, 255, 0.7);--white-80: rgba(255, 255, 255, 0.8);--white-90: rgba(255, 255, 255, 0.9);--white-95: rgba(255, 255, 255, 0.95);--black-10: rgba(0, 0, 0, 0.1);--black-12: rgba(0, 0, 0, 0.12);--black-20: rgba(0, 0, 0, 0.2);--black-30: rgba(0, 0, 0, 0.3);--black-50: rgba(0, 0, 0, 0.5);--black-60: rgba(0, 0, 0, 0.6);--black-70: rgba(0, 0, 0, 0.7);--black-80: rgba(0, 0, 0, 0.8);--primary-10: rgba(43, 122, 111, 0.1);--primary-15: rgba(43, 122, 111, 0.15);--primary-20: rgba(43, 122, 111, 0.2);--primary-30: rgba(43, 122, 111, 0.3);--primary-50: rgba(43, 122, 111, 0.5);--glass-card-bg: rgba(255, 255, 255, 0.88);--glass-card-bg-strong: rgba(255, 255, 255, 0.95);--glass-card-bg-subtle: rgba(255, 255, 255, 0.75);--glass-card-border: 1px solid rgba(0, 0, 0, 0.08);--glass-card-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-border-strong: 1px solid rgba(0, 0, 0, 0.12);--glass-card-dark-bg: rgba(30, 92, 83, 0.92);--glass-card-dark-border: 1px solid rgba(255, 255, 255, 0.1);--glass-card-dark-shadow: 0 8px 32px 0 rgba(0, 0, 0, 0.3);--glass-teal-bg: rgba(242, 253, 250, 0.65);--glass-teal-border: 1px solid rgba(58, 155, 142, 0.3);--glass-teal-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-gold-bg: rgba(255, 253, 245, 0.65);--glass-gold-border: 1px solid rgba(197, 168, 50, 0.4);--glass-gold-shadow: 0 8px 32px 0 rgba(197, 168, 50, 0.15);--transition-fast: 150ms ease;--transition-normal: 250ms ease;--transition-slow: 400ms ease;--animation-dot-size: 6px;--animation-typing-distance: 8px;--animation-typing-delay-1: -0.32s;--animation-typing-delay-2: -0.16s;--animation-typing-delay-3: 0s;--message-user-max-width: 70%;--message-ai-max-width: 80%;--message-error-max-width: 60%;--message-mobile-max-width: 85%;--z-dropdown: 1000;--z-sticky: 1020;--z-fixed: 1030;--z-modal: 1050}.glass{background:var(--glass-background);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-subtle{background:var(--glass-background-subtle);backdrop-filter:var(--glass-blur-light);-webkit-backdrop-filter:var(--glass-blur-light);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-strong{background:var(--glass-card-bg-strong);backdrop-filter:var(--glass-blur-strong);-webkit-backdrop-filter:var(--glass-blur-strong);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow)}.glass-card{background:var(--glass-card-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow);border-radius:var(--radius-lg)}.glass-dark{background:var(--glass-background-dark);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-dark-medium{background:var(--glass-background-dark-medium);backdrop-filter:var(--glass-blur-medium);-webkit-backdrop-filter:var(--glass-blur-medium);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-card-dark{background:var(--glass-card-dark-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);border-radius:var(--radius-lg);color:var(--text-inverse)}.glass-teal{background:var(--glass-teal-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-teal-border);box-shadow:var(--glass-teal-shadow)}.glass-gold{background:var(--glass-gold-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-gold-border);box-shadow:var(--glass-gold-shadow)}.canned-picker{position:relative}.canned-picker__ai-banner{background:rgba(58,155,142,.06);border:1px solid rgba(58,155,142,.15);border-radius:var(--radius-sm);padding:var(--space-3);margin-bottom:var(--space-2)}.canned-picker__ai-header{display:flex;align-items:center;gap:6px;margin-bottom:6px}.canned-picker__ai-icon{font-size:14px}.canned-picker__ai-label{font-size:11px;font-weight:var(--font-weight-semibold);color:var(--success);flex:1}.canned-picker__ai-dismiss{background:none;border:none;color:var(--text-tertiary);cursor:pointer;padding:2px 4px;font-size:12px}.canned-picker__ai-dismiss:hover{color:var(--text-secondary)}.canned-picker__ai-content{font-size:var(--font-size-xs);color:var(--text-secondary);line-height:1.5;margin-bottom:var(--space-2);padding:6px var(--space-2);background:var(--surface-secondary);border-radius:4px}.canned-picker__ai-actions{display:flex;gap:var(--space-2)}.canned-picker__ai-accept{padding:4px var(--space-3);border:none;border-radius:4px;background:var(--gradient-primary);color:var(--text-inverse);font-size:11px;font-weight:var(--font-weight-semibold);cursor:pointer}.canned-picker__ai-accept:hover{opacity:.9}.canned-picker__ai-edit{padding:4px var(--space-3);border:1px solid rgba(43,122,111,.3);border-radius:4px;background:none;color:var(--primary);font-size:11px;cursor:pointer}.canned-picker__ai-edit:hover{background:rgba(43,122,111,.06)}.canned-picker__dropdown{position:absolute;bottom:100%;left:0;right:0;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);z-index:100;max-height:320px;display:flex;flex-direction:column;overflow:hidden}.canned-picker__header{display:flex;justify-content:space-between;align-items:center;padding:var(--space-2) var(--space-3);border-bottom:1px solid var(--border-light);flex-shrink:0}.canned-picker__hint{font-size:var(--font-size-xs);color:var(--primary);font-weight:var(--font-weight-medium);font-family:monospace}.canned-picker__count{font-size:10px;color:var(--text-tertiary)}.canned-picker__list{flex:1;overflow-y:auto;padding:4px}.canned-picker__list::-webkit-scrollbar{width:4px}.canned-picker__list::-webkit-scrollbar-thumb{background:rgba(43,122,111,.2);border-radius:4px}.canned-picker__item{padding:var(--space-2) var(--space-3);border-radius:var(--radius-sm);cursor:pointer;transition:background var(--transition-fast)}.canned-picker__item:hover,.canned-picker__item--selected{background:rgba(43,122,111,.06)}.canned-picker__item-header{display:flex;align-items:center;gap:var(--space-2);margin-bottom:4px}.canned-picker__shortcut{font-size:11px;font-family:monospace;color:var(--primary);background:rgba(43,122,111,.08);padding:1px 6px;border-radius:4px;font-weight:var(--font-weight-semibold)}.canned-picker__title{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--text-primary);flex:1}.canned-picker__category{font-size:10px;color:var(--text-tertiary);padding:1px 6px;border-radius:4px;background:var(--surface-secondary);text-transform:capitalize}.canned-picker__preview{font-size:11px;color:var(--text-secondary);line-height:1.4;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.canned-picker__empty{padding:var(--space-4);text-align:center;color:var(--text-tertiary);font-size:var(--font-size-xs)}.canned-picker__footer{display:flex;gap:var(--space-3);padding:6px var(--space-3);border-top:1px solid var(--border-light);flex-shrink:0}.canned-picker__footer span{font-size:10px;color:var(--text-tertiary)}.canned-picker__footer span::before{content:"";display:inline-block;width:4px;height:4px;background:var(--border);border-radius:50%;margin-right:4px;vertical-align:middle}
:root{--primary: #2B7A6F;--primary-light: #3A9B8E;--primary-dark: #1E5C53;--primary-hover: #48B0A2;--secondary: #C5A832;--secondary-light: #DBBE4A;--secondary-dark: #A68C22;--secondary-hover: #E0CC5C;--background: #F2F8F7;--background-overlay: rgba(242, 248, 247, 0.95);--surface: #FFFFFF;--surface-secondary: #F5FAF9;--white: #FFFFFF;--dark-surface: #1E5C53;--accent-teal: #3A9B8E;--accent-teal-light: #5FBFB2;--accent-teal-dark: #2B7A6F;--accent-gold: #DBBE4A;--accent-gold-light: #E8D06E;--accent-gold-dark: #C5A832;--accent-pink: #FFE5E5;--accent-pink-dark: #FFB3BA;--accent-blue: #E0F7FA;--accent-blue-dark: #4DD0E1;--accent-purple: #F3E5F5;--accent-purple-dark: #CE93D8;--error-background: #fef2f2;--error-text: #dc2626;--error-border: #fecaca;--error: #dc2626;--error-light: #fca5a5;--success: #3A9B8E;--success-light: #5FBFB2;--success-background: rgba(58, 155, 142, 0.1);--text-primary: #1a1a1a;--text-secondary: #666666;--text-tertiary: #999999;--text-inverse: #ffffff;--text-inverse-light: rgba(255, 255, 255, 0.85);--border: #e8e8e8;--border-light: #f0f0f0;--border-dark: #d0d0d0;--shadow-xs: 0 1px 2px 0 rgba(0, 0, 0, 0.03);--shadow-sm: 0 2px 4px 0 rgba(0, 0, 0, 0.05);--shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.08);--shadow-md: 0 8px 16px -2px rgba(0, 0, 0, 0.1);--shadow-lg: 0 16px 32px -4px rgba(0, 0, 0, 0.12);--shadow-xl: 0 20px 40px -8px rgba(0, 0, 0, 0.15);--shadow-subtle: 0 4px 20px rgba(0, 0, 0, 0.1);--text-shadow: 0 2px 8px rgba(0, 0, 0, 0.35);--text-shadow-sm: 0 1px 4px rgba(0, 0, 0, 0.25);--text-shadow-strong: 0 4px 16px rgba(0, 0, 0, 0.5);--text-shadow-on-image: 0 2px 4px rgba(0, 0, 0, 0.6), 0 4px 12px rgba(0, 0, 0, 0.4);--font-family-sans: "Poppins", "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-size-xs: 0.75rem;--font-size-xs-plus: 0.8125rem;--font-size-sm: 0.875rem;--font-size-sm-plus: 0.9375rem;--font-size-base: 1rem;--font-size-lg: 1.125rem;--font-size-xl: 1.25rem;--font-size-2xl: 1.5rem;--font-size-2xl-plus: 2.5rem;--font-size-3xl: 1.875rem;--font-size-4xl: 2rem;--font-size-5xl: 4rem;--font-weight-normal: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--line-height-tight: 1.25;--line-height-normal: 1.5;--space-1: 0.25rem;--space-2: 0.5rem;--space-3: 0.75rem;--space-4: 1rem;--space-5: 1.25rem;--space-6: 1.5rem;--space-8: 2rem;--space-10: 2.5rem;--space-12: 3rem;--space-16: 4rem;--size-button-xs: 28px;--size-button-sm: 32px;--size-button-md: 36px;--size-button-lg: 40px;--size-thumbnail: 80px;--size-thumbnail-mobile: 60px;--size-spinner: 40px;--size-icon-lg: 4rem;--size-icon-md: 2rem;--transform-lift-sm: translateY(-2px);--transform-lift-md: translateY(-10px);--transform-lift-lg: translateY(-4px);--transform-push-right-sm: translateX(2px);--transform-scale-up: scale(1.05);--transform-scale-hover: scale(1.1);--overlay-dark: rgba(0, 0, 0, 0.7);--overlay-darker: rgba(0, 0, 0, 0.9);--spinner-border: 4px;--shadow-modal: 0 20px 60px rgba(0, 0, 0, 0.5);--radius-sm: 0.5rem;--radius: 0.75rem;--radius-md: 1rem;--radius-lg: 1.25rem;--radius-xl: 1.5rem;--radius-2xl: 2rem;--radius-full: 9999px;--gradient-primary: linear-gradient(135deg, var(--primary) 0%, var(--primary-light) 100%);--gradient-secondary: linear-gradient(135deg, var(--secondary) 0%, var(--secondary-light) 100%);--gradient-teal-gold: linear-gradient(135deg, var(--primary) 0%, var(--secondary) 100%);--gradient-gold: linear-gradient(135deg, var(--accent-gold) 0%, var(--accent-gold-dark) 100%);--glass-background: rgba(255, 255, 255, 0.75);--glass-background-light: rgba(255, 255, 255, 0.60);--glass-background-subtle: rgba(255, 255, 255, 0.45);--glass-background-dark: rgba(30, 92, 83, 0.85);--glass-background-dark-medium: rgba(30, 92, 83, 0.75);--glass-border: rgba(255, 255, 255, 0.5);--glass-border-dark: rgba(0, 0, 0, 0.15);--glass-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.18);--glass-blur: blur(16px);--glass-blur-strong: blur(24px);--glass-blur-medium: blur(12px);--glass-blur-light: blur(8px);--white-20: rgba(255, 255, 255, 0.2);--white-40: rgba(255, 255, 255, 0.4);--white-60: rgba(255, 255, 255, 0.6);--white-70: rgba(255, 255, 255, 0.7);--white-80: rgba(255, 255, 255, 0.8);--white-90: rgba(255, 255, 255, 0.9);--white-95: rgba(255, 255, 255, 0.95);--black-10: rgba(0, 0, 0, 0.1);--black-12: rgba(0, 0, 0, 0.12);--black-20: rgba(0, 0, 0, 0.2);--black-30: rgba(0, 0, 0, 0.3);--black-50: rgba(0, 0, 0, 0.5);--black-60: rgba(0, 0, 0, 0.6);--black-70: rgba(0, 0, 0, 0.7);--black-80: rgba(0, 0, 0, 0.8);--primary-10: rgba(43, 122, 111, 0.1);--primary-15: rgba(43, 122, 111, 0.15);--primary-20: rgba(43, 122, 111, 0.2);--primary-30: rgba(43, 122, 111, 0.3);--primary-50: rgba(43, 122, 111, 0.5);--glass-card-bg: rgba(255, 255, 255, 0.88);--glass-card-bg-strong: rgba(255, 255, 255, 0.95);--glass-card-bg-subtle: rgba(255, 255, 255, 0.75);--glass-card-border: 1px solid rgba(0, 0, 0, 0.08);--glass-card-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-border-strong: 1px solid rgba(0, 0, 0, 0.12);--glass-card-dark-bg: rgba(30, 92, 83, 0.92);--glass-card-dark-border: 1px solid rgba(255, 255, 255, 0.1);--glass-card-dark-shadow: 0 8px 32px 0 rgba(0, 0, 0, 0.3);--glass-teal-bg: rgba(242, 253, 250, 0.65);--glass-teal-border: 1px solid rgba(58, 155, 142, 0.3);--glass-teal-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-gold-bg: rgba(255, 253, 245, 0.65);--glass-gold-border: 1px solid rgba(197, 168, 50, 0.4);--glass-gold-shadow: 0 8px 32px 0 rgba(197, 168, 50, 0.15);--transition-fast: 150ms ease;--transition-normal: 250ms ease;--transition-slow: 400ms ease;--animation-dot-size: 6px;--animation-typing-distance: 8px;--animation-typing-delay-1: -0.32s;--animation-typing-delay-2: -0.16s;--animation-typing-delay-3: 0s;--message-user-max-width: 70%;--message-ai-max-width: 80%;--message-error-max-width: 60%;--message-mobile-max-width: 85%;--z-dropdown: 1000;--z-sticky: 1020;--z-fixed: 1030;--z-modal: 1050}.glass{background:var(--glass-background);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-subtle{background:var(--glass-background-subtle);backdrop-filter:var(--glass-blur-light);-webkit-backdrop-filter:var(--glass-blur-light);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-strong{background:var(--glass-card-bg-strong);backdrop-filter:var(--glass-blur-strong);-webkit-backdrop-filter:var(--glass-blur-strong);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow)}.glass-card{background:var(--glass-card-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow);border-radius:var(--radius-lg)}.glass-dark{background:var(--glass-background-dark);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-dark-medium{background:var(--glass-background-dark-medium);backdrop-filter:var(--glass-blur-medium);-webkit-backdrop-filter:var(--glass-blur-medium);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-card-dark{background:var(--glass-card-dark-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);border-radius:var(--radius-lg);color:var(--text-inverse)}.glass-teal{background:var(--glass-teal-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-teal-border);box-shadow:var(--glass-teal-shadow)}.glass-gold{background:var(--glass-gold-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-gold-border);box-shadow:var(--glass-gold-shadow)}.ticket-detail{display:flex;flex-direction:column;height:100%;overflow:hidden}.ticket-detail--empty{display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--text-tertiary);text-align:center;padding:var(--space-10)}.ticket-detail--empty h3{margin:var(--space-4) 0 var(--space-2) 0;font-size:var(--font-size-lg);color:var(--text-secondary)}.ticket-detail--empty p{margin:0;font-size:var(--font-size-sm)}.ticket-detail__header{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-4);background:var(--glass-card-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border-bottom:1px solid var(--border-light);flex-shrink:0}.ticket-detail__back{display:none;background:var(--surface);border:1px solid var(--border);color:var(--text-primary);padding:6px 10px;border-radius:var(--radius-sm);cursor:pointer;font-size:16px}.ticket-detail__back:hover{background:var(--surface-secondary)}@media(max-width: 768px){.ticket-detail__back{display:block}}.ticket-detail__header-info{flex:1;min-width:0}.ticket-detail__header-top{display:flex;align-items:center;gap:var(--space-2);margin-bottom:2px}.ticket-detail__number{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--primary)}.ticket-detail__channel{font-size:10px;padding:2px var(--space-2);border-radius:var(--radius-full);background:var(--surface-secondary);color:var(--text-secondary)}.ticket-detail__channel--whatsapp{background:rgba(37,211,102,.12);color:#25d366}.ticket-detail__subject{font-size:var(--font-size-xs);color:var(--text-secondary);margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-detail__status-select{padding:6px 10px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--text-primary);font-size:var(--font-size-xs);cursor:pointer;flex-shrink:0}.ticket-detail__tabs{display:flex;border-bottom:1px solid var(--border-light);flex-shrink:0}.ticket-detail__tab{flex:1;padding:var(--space-2) var(--space-3);background:none;border:none;border-bottom:2px solid rgba(0,0,0,0);color:var(--text-tertiary);cursor:pointer;font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);transition:all var(--transition-fast);display:flex;align-items:center;justify-content:center;gap:6px}.ticket-detail__tab:hover{color:var(--text-secondary);background:var(--surface-secondary)}.ticket-detail__tab--active{color:var(--text-primary);border-bottom-color:var(--primary)}.ticket-detail__tab-badge{font-size:10px;padding:1px 6px;border-radius:8px;background:rgba(43,122,111,.12);color:var(--primary);font-weight:var(--font-weight-semibold)}.ticket-detail__tab-badge--notes{background:rgba(197,168,50,.12);color:var(--secondary-dark)}.ticket-detail__content{flex:1;overflow-y:auto;overflow-x:hidden}.ticket-detail__content::-webkit-scrollbar{width:4px}.ticket-detail__content::-webkit-scrollbar-thumb{background:rgba(43,122,111,.2);border-radius:4px}.ticket-detail__loading{display:flex;align-items:center;justify-content:center;padding:var(--space-10);color:var(--text-secondary);font-size:var(--font-size-sm)}.ticket-detail__messages{padding:var(--space-4);display:flex;flex-direction:column;min-height:100%}.ticket-detail__date-group{margin-bottom:var(--space-3)}.ticket-detail__date-divider{display:flex;align-items:center;justify-content:center;margin:var(--space-3) 0}.ticket-detail__date-divider span{font-size:11px;color:var(--text-tertiary);padding:4px var(--space-3);background:var(--surface-secondary);border-radius:var(--radius-sm)}.ticket-detail__bubble{max-width:75%;padding:var(--space-2) var(--space-3);border-radius:var(--radius);margin-bottom:4px;font-size:var(--font-size-sm);line-height:1.5;position:relative}.ticket-detail__bubble--customer{align-self:flex-start;background:var(--surface);border:1px solid var(--border-light);border-bottom-left-radius:4px;margin-right:auto;box-shadow:var(--shadow-xs)}.ticket-detail__bubble--agent{align-self:flex-end;background:rgba(43,122,111,.08);border:1px solid rgba(43,122,111,.15);border-bottom-right-radius:4px;margin-left:auto}.ticket-detail__bubble-system-label{font-size:10px;color:var(--success);font-weight:var(--font-weight-semibold);margin-bottom:2px}.ticket-detail__bubble-content{white-space:pre-wrap;word-break:break-word;color:var(--text-primary)}.ticket-detail__bubble-footer{display:flex;align-items:center;gap:6px;margin-top:4px}.ticket-detail__bubble-sender{font-size:10px;font-weight:var(--font-weight-medium);color:var(--text-tertiary)}.ticket-detail__bubble-time{font-size:10px;color:var(--text-tertiary);margin-left:auto}.ticket-detail__bubble-check{font-size:10px;color:var(--primary-light)}.ticket-detail__notes{padding:var(--space-4);display:flex;flex-direction:column;gap:var(--space-3)}.ticket-detail__empty-notes{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--space-10);text-align:center;color:var(--text-tertiary)}.ticket-detail__empty-notes p{margin:0 0 4px 0;font-size:var(--font-size-sm)}.ticket-detail__empty-notes span{font-size:var(--font-size-xs);color:var(--text-tertiary)}.ticket-detail__note{padding:var(--space-3);border-radius:var(--radius-sm);background:rgba(197,168,50,.06);border-left:3px solid var(--secondary)}.ticket-detail__note-header{display:flex;justify-content:space-between;margin-bottom:6px}.ticket-detail__note-author{font-size:11px;font-weight:var(--font-weight-semibold);color:var(--secondary-dark)}.ticket-detail__note-time{font-size:10px;color:var(--text-tertiary)}.ticket-detail__note-content{font-size:var(--font-size-sm);line-height:1.5;white-space:pre-wrap;color:var(--text-primary)}.ticket-detail__timeline{padding:var(--space-4);display:flex;flex-direction:column;gap:0}.ticket-detail__timeline-item{display:flex;gap:var(--space-3);padding:var(--space-2) 0;position:relative}.ticket-detail__timeline-item:not(:last-child)::before{content:"";position:absolute;left:5px;top:24px;bottom:-8px;width:1px;background:var(--border)}.ticket-detail__timeline-dot{width:11px;height:11px;border-radius:50%;background:var(--primary);flex-shrink:0;margin-top:3px}.ticket-detail__timeline-content{display:flex;flex-direction:column;gap:2px}.ticket-detail__timeline-action{font-size:var(--font-size-sm);color:var(--text-primary)}.ticket-detail__timeline-details{font-size:var(--font-size-xs);color:var(--text-secondary)}.ticket-detail__timeline-time{font-size:10px;color:var(--text-tertiary)}.ticket-detail__compose{border-top:1px solid var(--border-light);background:var(--surface);flex-shrink:0;padding:var(--space-2) var(--space-3)}.ticket-detail__compose-label{font-size:10px;color:var(--secondary-dark);padding:4px 0;font-weight:var(--font-weight-medium)}.ticket-detail__compose-row{display:flex;gap:var(--space-2);align-items:flex-end}.ticket-detail__compose-input{flex:1;padding:var(--space-2) var(--space-3);border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--text-primary);font-size:var(--font-size-sm);resize:none;outline:none;font-family:inherit;line-height:1.4}.ticket-detail__compose-input::placeholder{color:var(--text-tertiary)}.ticket-detail__compose-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(43,122,111,.1)}.ticket-detail__compose-input--note{border-color:rgba(197,168,50,.3)}.ticket-detail__compose-input--note:focus{border-color:var(--secondary);box-shadow:0 0 0 3px rgba(197,168,50,.1)}.ticket-detail__send-btn{padding:var(--space-2) var(--space-4);border:none;border-radius:var(--radius-sm);background:var(--gradient-primary);color:var(--text-inverse);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);cursor:pointer;transition:all var(--transition-fast);white-space:nowrap;box-shadow:0 2px 8px rgba(43,122,111,.2)}.ticket-detail__send-btn:hover{transform:translateY(-1px);box-shadow:0 4px 16px rgba(43,122,111,.3)}.ticket-detail__send-btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.ticket-detail__send-btn--note{background:var(--gradient-secondary);color:var(--text-primary);box-shadow:0 2px 8px rgba(197,168,50,.2)}.ticket-detail__send-btn--note:hover{box-shadow:0 4px 16px rgba(197,168,50,.3)}
:root{--primary: #2B7A6F;--primary-light: #3A9B8E;--primary-dark: #1E5C53;--primary-hover: #48B0A2;--secondary: #C5A832;--secondary-light: #DBBE4A;--secondary-dark: #A68C22;--secondary-hover: #E0CC5C;--background: #F2F8F7;--background-overlay: rgba(242, 248, 247, 0.95);--surface: #FFFFFF;--surface-secondary: #F5FAF9;--white: #FFFFFF;--dark-surface: #1E5C53;--accent-teal: #3A9B8E;--accent-teal-light: #5FBFB2;--accent-teal-dark: #2B7A6F;--accent-gold: #DBBE4A;--accent-gold-light: #E8D06E;--accent-gold-dark: #C5A832;--accent-pink: #FFE5E5;--accent-pink-dark: #FFB3BA;--accent-blue: #E0F7FA;--accent-blue-dark: #4DD0E1;--accent-purple: #F3E5F5;--accent-purple-dark: #CE93D8;--error-background: #fef2f2;--error-text: #dc2626;--error-border: #fecaca;--error: #dc2626;--error-light: #fca5a5;--success: #3A9B8E;--success-light: #5FBFB2;--success-background: rgba(58, 155, 142, 0.1);--text-primary: #1a1a1a;--text-secondary: #666666;--text-tertiary: #999999;--text-inverse: #ffffff;--text-inverse-light: rgba(255, 255, 255, 0.85);--border: #e8e8e8;--border-light: #f0f0f0;--border-dark: #d0d0d0;--shadow-xs: 0 1px 2px 0 rgba(0, 0, 0, 0.03);--shadow-sm: 0 2px 4px 0 rgba(0, 0, 0, 0.05);--shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.08);--shadow-md: 0 8px 16px -2px rgba(0, 0, 0, 0.1);--shadow-lg: 0 16px 32px -4px rgba(0, 0, 0, 0.12);--shadow-xl: 0 20px 40px -8px rgba(0, 0, 0, 0.15);--shadow-subtle: 0 4px 20px rgba(0, 0, 0, 0.1);--text-shadow: 0 2px 8px rgba(0, 0, 0, 0.35);--text-shadow-sm: 0 1px 4px rgba(0, 0, 0, 0.25);--text-shadow-strong: 0 4px 16px rgba(0, 0, 0, 0.5);--text-shadow-on-image: 0 2px 4px rgba(0, 0, 0, 0.6), 0 4px 12px rgba(0, 0, 0, 0.4);--font-family-sans: "Poppins", "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-size-xs: 0.75rem;--font-size-xs-plus: 0.8125rem;--font-size-sm: 0.875rem;--font-size-sm-plus: 0.9375rem;--font-size-base: 1rem;--font-size-lg: 1.125rem;--font-size-xl: 1.25rem;--font-size-2xl: 1.5rem;--font-size-2xl-plus: 2.5rem;--font-size-3xl: 1.875rem;--font-size-4xl: 2rem;--font-size-5xl: 4rem;--font-weight-normal: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--line-height-tight: 1.25;--line-height-normal: 1.5;--space-1: 0.25rem;--space-2: 0.5rem;--space-3: 0.75rem;--space-4: 1rem;--space-5: 1.25rem;--space-6: 1.5rem;--space-8: 2rem;--space-10: 2.5rem;--space-12: 3rem;--space-16: 4rem;--size-button-xs: 28px;--size-button-sm: 32px;--size-button-md: 36px;--size-button-lg: 40px;--size-thumbnail: 80px;--size-thumbnail-mobile: 60px;--size-spinner: 40px;--size-icon-lg: 4rem;--size-icon-md: 2rem;--transform-lift-sm: translateY(-2px);--transform-lift-md: translateY(-10px);--transform-lift-lg: translateY(-4px);--transform-push-right-sm: translateX(2px);--transform-scale-up: scale(1.05);--transform-scale-hover: scale(1.1);--overlay-dark: rgba(0, 0, 0, 0.7);--overlay-darker: rgba(0, 0, 0, 0.9);--spinner-border: 4px;--shadow-modal: 0 20px 60px rgba(0, 0, 0, 0.5);--radius-sm: 0.5rem;--radius: 0.75rem;--radius-md: 1rem;--radius-lg: 1.25rem;--radius-xl: 1.5rem;--radius-2xl: 2rem;--radius-full: 9999px;--gradient-primary: linear-gradient(135deg, var(--primary) 0%, var(--primary-light) 100%);--gradient-secondary: linear-gradient(135deg, var(--secondary) 0%, var(--secondary-light) 100%);--gradient-teal-gold: linear-gradient(135deg, var(--primary) 0%, var(--secondary) 100%);--gradient-gold: linear-gradient(135deg, var(--accent-gold) 0%, var(--accent-gold-dark) 100%);--glass-background: rgba(255, 255, 255, 0.75);--glass-background-light: rgba(255, 255, 255, 0.60);--glass-background-subtle: rgba(255, 255, 255, 0.45);--glass-background-dark: rgba(30, 92, 83, 0.85);--glass-background-dark-medium: rgba(30, 92, 83, 0.75);--glass-border: rgba(255, 255, 255, 0.5);--glass-border-dark: rgba(0, 0, 0, 0.15);--glass-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.18);--glass-blur: blur(16px);--glass-blur-strong: blur(24px);--glass-blur-medium: blur(12px);--glass-blur-light: blur(8px);--white-20: rgba(255, 255, 255, 0.2);--white-40: rgba(255, 255, 255, 0.4);--white-60: rgba(255, 255, 255, 0.6);--white-70: rgba(255, 255, 255, 0.7);--white-80: rgba(255, 255, 255, 0.8);--white-90: rgba(255, 255, 255, 0.9);--white-95: rgba(255, 255, 255, 0.95);--black-10: rgba(0, 0, 0, 0.1);--black-12: rgba(0, 0, 0, 0.12);--black-20: rgba(0, 0, 0, 0.2);--black-30: rgba(0, 0, 0, 0.3);--black-50: rgba(0, 0, 0, 0.5);--black-60: rgba(0, 0, 0, 0.6);--black-70: rgba(0, 0, 0, 0.7);--black-80: rgba(0, 0, 0, 0.8);--primary-10: rgba(43, 122, 111, 0.1);--primary-15: rgba(43, 122, 111, 0.15);--primary-20: rgba(43, 122, 111, 0.2);--primary-30: rgba(43, 122, 111, 0.3);--primary-50: rgba(43, 122, 111, 0.5);--glass-card-bg: rgba(255, 255, 255, 0.88);--glass-card-bg-strong: rgba(255, 255, 255, 0.95);--glass-card-bg-subtle: rgba(255, 255, 255, 0.75);--glass-card-border: 1px solid rgba(0, 0, 0, 0.08);--glass-card-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-border-strong: 1px solid rgba(0, 0, 0, 0.12);--glass-card-dark-bg: rgba(30, 92, 83, 0.92);--glass-card-dark-border: 1px solid rgba(255, 255, 255, 0.1);--glass-card-dark-shadow: 0 8px 32px 0 rgba(0, 0, 0, 0.3);--glass-teal-bg: rgba(242, 253, 250, 0.65);--glass-teal-border: 1px solid rgba(58, 155, 142, 0.3);--glass-teal-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-gold-bg: rgba(255, 253, 245, 0.65);--glass-gold-border: 1px solid rgba(197, 168, 50, 0.4);--glass-gold-shadow: 0 8px 32px 0 rgba(197, 168, 50, 0.15);--transition-fast: 150ms ease;--transition-normal: 250ms ease;--transition-slow: 400ms ease;--animation-dot-size: 6px;--animation-typing-distance: 8px;--animation-typing-delay-1: -0.32s;--animation-typing-delay-2: -0.16s;--animation-typing-delay-3: 0s;--message-user-max-width: 70%;--message-ai-max-width: 80%;--message-error-max-width: 60%;--message-mobile-max-width: 85%;--z-dropdown: 1000;--z-sticky: 1020;--z-fixed: 1030;--z-modal: 1050}.glass{background:var(--glass-background);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-subtle{background:var(--glass-background-subtle);backdrop-filter:var(--glass-blur-light);-webkit-backdrop-filter:var(--glass-blur-light);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-strong{background:var(--glass-card-bg-strong);backdrop-filter:var(--glass-blur-strong);-webkit-backdrop-filter:var(--glass-blur-strong);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow)}.glass-card{background:var(--glass-card-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow);border-radius:var(--radius-lg)}.glass-dark{background:var(--glass-background-dark);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-dark-medium{background:var(--glass-background-dark-medium);backdrop-filter:var(--glass-blur-medium);-webkit-backdrop-filter:var(--glass-blur-medium);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-card-dark{background:var(--glass-card-dark-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);border-radius:var(--radius-lg);color:var(--text-inverse)}.glass-teal{background:var(--glass-teal-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-teal-border);box-shadow:var(--glass-teal-shadow)}.glass-gold{background:var(--glass-gold-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-gold-border);box-shadow:var(--glass-gold-shadow)}.toast{display:flex;align-items:center;gap:var(--space-3);min-width:300px;max-width:500px;padding:var(--space-4);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);background:var(--surface);border:1px solid var(--border);position:fixed;z-index:var(--z-modal);animation:slideIn .3s ease-out}.toast__icon{display:flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:var(--radius-full);font-size:var(--font-size-base);font-weight:var(--font-weight-semibold);flex-shrink:0}.toast__message{flex:1;font-size:var(--font-size-sm);line-height:var(--line-height-normal)}.toast__close{width:20px;height:20px;border:none;background:rgba(0,0,0,0);color:inherit;font-size:var(--font-size-xl);line-height:1;cursor:pointer;opacity:.5;transition:opacity var(--transition-fast);flex-shrink:0}.toast__close:hover{opacity:1}.toast--success{background:rgba(34,197,94,.1);border-color:rgba(34,197,94,.3);color:#15803d}.toast--success .toast__icon{background:rgba(34,197,94,.2);color:#15803d}.toast--error{background:rgba(239,68,68,.1);border-color:rgba(239,68,68,.3);color:#b91c1c}.toast--error .toast__icon{background:rgba(239,68,68,.2);color:#b91c1c}.toast--warning{background:rgba(245,158,11,.1);border-color:rgba(245,158,11,.3);color:#92400e}.toast--warning .toast__icon{background:rgba(245,158,11,.2);color:#92400e}.toast--info{background:rgba(59,130,246,.1);border-color:rgba(59,130,246,.3);color:#1e40af}.toast--info .toast__icon{background:rgba(59,130,246,.2);color:#1e40af}.toast--top-right{top:var(--space-6);right:var(--space-6)}.toast--top-left{top:var(--space-6);left:var(--space-6)}.toast--bottom-right{bottom:var(--space-6);right:var(--space-6)}.toast--bottom-left{bottom:var(--space-6);left:var(--space-6)}@keyframes slideIn{from{opacity:0;transform:translateX(100px)}to{opacity:1;transform:translateX(0)}}.toast-container{position:fixed;z-index:var(--z-modal);display:flex;flex-direction:column;gap:var(--space-3);pointer-events:none}.toast-container--top-right{top:var(--space-6);right:var(--space-6)}.toast-container--top-left{top:var(--space-6);left:var(--space-6)}.toast-container--bottom-right{bottom:var(--space-6);right:var(--space-6)}.toast-container--bottom-left{bottom:var(--space-6);left:var(--space-6)}.toast-container .toast{position:static;pointer-events:all}@media(max-width: 768px){.toast{min-width:auto;max-width:calc(100vw - var(--space-8))}.toast-container--top-right,.toast-container--top-left{top:var(--space-4);left:var(--space-4);right:var(--space-4)}.toast-container--bottom-right,.toast-container--bottom-left{bottom:var(--space-4);left:var(--space-4);right:var(--space-4)}}
:root{--primary: #2B7A6F;--primary-light: #3A9B8E;--primary-dark: #1E5C53;--primary-hover: #48B0A2;--secondary: #C5A832;--secondary-light: #DBBE4A;--secondary-dark: #A68C22;--secondary-hover: #E0CC5C;--background: #F2F8F7;--background-overlay: rgba(242, 248, 247, 0.95);--surface: #FFFFFF;--surface-secondary: #F5FAF9;--white: #FFFFFF;--dark-surface: #1E5C53;--accent-teal: #3A9B8E;--accent-teal-light: #5FBFB2;--accent-teal-dark: #2B7A6F;--accent-gold: #DBBE4A;--accent-gold-light: #E8D06E;--accent-gold-dark: #C5A832;--accent-pink: #FFE5E5;--accent-pink-dark: #FFB3BA;--accent-blue: #E0F7FA;--accent-blue-dark: #4DD0E1;--accent-purple: #F3E5F5;--accent-purple-dark: #CE93D8;--error-background: #fef2f2;--error-text: #dc2626;--error-border: #fecaca;--error: #dc2626;--error-light: #fca5a5;--success: #3A9B8E;--success-light: #5FBFB2;--success-background: rgba(58, 155, 142, 0.1);--text-primary: #1a1a1a;--text-secondary: #666666;--text-tertiary: #999999;--text-inverse: #ffffff;--text-inverse-light: rgba(255, 255, 255, 0.85);--border: #e8e8e8;--border-light: #f0f0f0;--border-dark: #d0d0d0;--shadow-xs: 0 1px 2px 0 rgba(0, 0, 0, 0.03);--shadow-sm: 0 2px 4px 0 rgba(0, 0, 0, 0.05);--shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.08);--shadow-md: 0 8px 16px -2px rgba(0, 0, 0, 0.1);--shadow-lg: 0 16px 32px -4px rgba(0, 0, 0, 0.12);--shadow-xl: 0 20px 40px -8px rgba(0, 0, 0, 0.15);--shadow-subtle: 0 4px 20px rgba(0, 0, 0, 0.1);--text-shadow: 0 2px 8px rgba(0, 0, 0, 0.35);--text-shadow-sm: 0 1px 4px rgba(0, 0, 0, 0.25);--text-shadow-strong: 0 4px 16px rgba(0, 0, 0, 0.5);--text-shadow-on-image: 0 2px 4px rgba(0, 0, 0, 0.6), 0 4px 12px rgba(0, 0, 0, 0.4);--font-family-sans: "Poppins", "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-size-xs: 0.75rem;--font-size-xs-plus: 0.8125rem;--font-size-sm: 0.875rem;--font-size-sm-plus: 0.9375rem;--font-size-base: 1rem;--font-size-lg: 1.125rem;--font-size-xl: 1.25rem;--font-size-2xl: 1.5rem;--font-size-2xl-plus: 2.5rem;--font-size-3xl: 1.875rem;--font-size-4xl: 2rem;--font-size-5xl: 4rem;--font-weight-normal: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--line-height-tight: 1.25;--line-height-normal: 1.5;--space-1: 0.25rem;--space-2: 0.5rem;--space-3: 0.75rem;--space-4: 1rem;--space-5: 1.25rem;--space-6: 1.5rem;--space-8: 2rem;--space-10: 2.5rem;--space-12: 3rem;--space-16: 4rem;--size-button-xs: 28px;--size-button-sm: 32px;--size-button-md: 36px;--size-button-lg: 40px;--size-thumbnail: 80px;--size-thumbnail-mobile: 60px;--size-spinner: 40px;--size-icon-lg: 4rem;--size-icon-md: 2rem;--transform-lift-sm: translateY(-2px);--transform-lift-md: translateY(-10px);--transform-lift-lg: translateY(-4px);--transform-push-right-sm: translateX(2px);--transform-scale-up: scale(1.05);--transform-scale-hover: scale(1.1);--overlay-dark: rgba(0, 0, 0, 0.7);--overlay-darker: rgba(0, 0, 0, 0.9);--spinner-border: 4px;--shadow-modal: 0 20px 60px rgba(0, 0, 0, 0.5);--radius-sm: 0.5rem;--radius: 0.75rem;--radius-md: 1rem;--radius-lg: 1.25rem;--radius-xl: 1.5rem;--radius-2xl: 2rem;--radius-full: 9999px;--gradient-primary: linear-gradient(135deg, var(--primary) 0%, var(--primary-light) 100%);--gradient-secondary: linear-gradient(135deg, var(--secondary) 0%, var(--secondary-light) 100%);--gradient-teal-gold: linear-gradient(135deg, var(--primary) 0%, var(--secondary) 100%);--gradient-gold: linear-gradient(135deg, var(--accent-gold) 0%, var(--accent-gold-dark) 100%);--glass-background: rgba(255, 255, 255, 0.75);--glass-background-light: rgba(255, 255, 255, 0.60);--glass-background-subtle: rgba(255, 255, 255, 0.45);--glass-background-dark: rgba(30, 92, 83, 0.85);--glass-background-dark-medium: rgba(30, 92, 83, 0.75);--glass-border: rgba(255, 255, 255, 0.5);--glass-border-dark: rgba(0, 0, 0, 0.15);--glass-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.18);--glass-blur: blur(16px);--glass-blur-strong: blur(24px);--glass-blur-medium: blur(12px);--glass-blur-light: blur(8px);--white-20: rgba(255, 255, 255, 0.2);--white-40: rgba(255, 255, 255, 0.4);--white-60: rgba(255, 255, 255, 0.6);--white-70: rgba(255, 255, 255, 0.7);--white-80: rgba(255, 255, 255, 0.8);--white-90: rgba(255, 255, 255, 0.9);--white-95: rgba(255, 255, 255, 0.95);--black-10: rgba(0, 0, 0, 0.1);--black-12: rgba(0, 0, 0, 0.12);--black-20: rgba(0, 0, 0, 0.2);--black-30: rgba(0, 0, 0, 0.3);--black-50: rgba(0, 0, 0, 0.5);--black-60: rgba(0, 0, 0, 0.6);--black-70: rgba(0, 0, 0, 0.7);--black-80: rgba(0, 0, 0, 0.8);--primary-10: rgba(43, 122, 111, 0.1);--primary-15: rgba(43, 122, 111, 0.15);--primary-20: rgba(43, 122, 111, 0.2);--primary-30: rgba(43, 122, 111, 0.3);--primary-50: rgba(43, 122, 111, 0.5);--glass-card-bg: rgba(255, 255, 255, 0.88);--glass-card-bg-strong: rgba(255, 255, 255, 0.95);--glass-card-bg-subtle: rgba(255, 255, 255, 0.75);--glass-card-border: 1px solid rgba(0, 0, 0, 0.08);--glass-card-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-border-strong: 1px solid rgba(0, 0, 0, 0.12);--glass-card-dark-bg: rgba(30, 92, 83, 0.92);--glass-card-dark-border: 1px solid rgba(255, 255, 255, 0.1);--glass-card-dark-shadow: 0 8px 32px 0 rgba(0, 0, 0, 0.3);--glass-teal-bg: rgba(242, 253, 250, 0.65);--glass-teal-border: 1px solid rgba(58, 155, 142, 0.3);--glass-teal-shadow: 0 8px 32px 0 rgba(43, 122, 111, 0.15);--glass-gold-bg: rgba(255, 253, 245, 0.65);--glass-gold-border: 1px solid rgba(197, 168, 50, 0.4);--glass-gold-shadow: 0 8px 32px 0 rgba(197, 168, 50, 0.15);--transition-fast: 150ms ease;--transition-normal: 250ms ease;--transition-slow: 400ms ease;--animation-dot-size: 6px;--animation-typing-distance: 8px;--animation-typing-delay-1: -0.32s;--animation-typing-delay-2: -0.16s;--animation-typing-delay-3: 0s;--message-user-max-width: 70%;--message-ai-max-width: 80%;--message-error-max-width: 60%;--message-mobile-max-width: 85%;--z-dropdown: 1000;--z-sticky: 1020;--z-fixed: 1030;--z-modal: 1050}.glass{background:var(--glass-background);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-subtle{background:var(--glass-background-subtle);backdrop-filter:var(--glass-blur-light);-webkit-backdrop-filter:var(--glass-blur-light);border:var(--glass-card-border);box-shadow:var(--glass-shadow)}.glass-strong{background:var(--glass-card-bg-strong);backdrop-filter:var(--glass-blur-strong);-webkit-backdrop-filter:var(--glass-blur-strong);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow)}.glass-card{background:var(--glass-card-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-border);box-shadow:var(--glass-card-shadow);border-radius:var(--radius-lg)}.glass-dark{background:var(--glass-background-dark);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-dark-medium{background:var(--glass-background-dark-medium);backdrop-filter:var(--glass-blur-medium);-webkit-backdrop-filter:var(--glass-blur-medium);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);color:var(--text-inverse)}.glass-card-dark{background:var(--glass-card-dark-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-card-dark-border);box-shadow:var(--glass-card-dark-shadow);border-radius:var(--radius-lg);color:var(--text-inverse)}.glass-teal{background:var(--glass-teal-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-teal-border);box-shadow:var(--glass-teal-shadow)}.glass-gold{background:var(--glass-gold-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:var(--glass-gold-border);box-shadow:var(--glass-gold-shadow)}.sd-page{display:flex;min-height:100vh;background:var(--background);color:var(--text-primary)}.sd-page__content{flex:1;display:flex;flex-direction:column;margin-left:64px;height:100vh;overflow:hidden}.sd-page__header{display:flex;align-items:center;justify-content:space-between;padding:var(--space-4) var(--space-6);background:var(--glass-card-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border-bottom:1px solid var(--border-light);box-shadow:var(--shadow-xs);flex-shrink:0}.sd-page__header-title h1{font-size:var(--font-size-xl);font-weight:var(--font-weight-semibold);margin:0;color:var(--primary)}.sd-page__header-subtitle{font-size:var(--font-size-xs);color:var(--text-secondary)}.sd-page__stats{display:flex;gap:var(--space-4)}.sd-page__stat{display:flex;flex-direction:column;align-items:center;padding:var(--space-2) var(--space-4);border-radius:var(--radius-sm);background:var(--surface-secondary);min-width:72px}.sd-page__stat--new{border-bottom:2px solid var(--accent-teal)}.sd-page__stat--open{border-bottom:2px solid var(--primary)}.sd-page__stat--pending{border-bottom:2px solid var(--error)}.sd-page__stat--resolved{border-bottom:2px solid var(--success)}.sd-page__stat-value{font-size:var(--font-size-xl);font-weight:700;color:var(--text-primary)}.sd-page__stat-label{font-size:11px;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px}.sd-page__panels{display:flex;flex:1;overflow:hidden}.sd-page__panel{display:flex;flex-direction:column;overflow:hidden;border-right:1px solid var(--border-light)}.sd-page__panel--list{width:320px;min-width:280px;flex-shrink:0;background:var(--surface)}.sd-page__panel--chat{flex:1;min-width:0;background:var(--surface-secondary)}.sd-page__panel--info{width:280px;min-width:240px;flex-shrink:0;border-right:none;background:var(--surface)}.sd-page__filters{padding:var(--space-3);border-bottom:1px solid var(--border-light);flex-shrink:0}.sd-page__search{width:100%;padding:var(--space-2) var(--space-3);border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--text-primary);font-size:var(--font-size-sm);margin-bottom:var(--space-2);outline:none;transition:border-color var(--transition-fast)}.sd-page__search::placeholder{color:var(--text-tertiary)}.sd-page__search:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(43,122,111,.1)}.sd-page__filter-row{display:flex;gap:var(--space-2)}.sd-page__filter-select{flex:1;padding:6px var(--space-2);border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--text-primary);font-size:var(--font-size-xs);outline:none;cursor:pointer}.sd-page__ticket-list{flex:1;overflow-y:auto;padding:var(--space-2)}.sd-page__ticket-list::-webkit-scrollbar{width:4px}.sd-page__ticket-list::-webkit-scrollbar-thumb{background:rgba(43,122,111,.2);border-radius:4px}.sd-page__ticket-card{padding:var(--space-3);border-radius:var(--radius);background:var(--surface);margin-bottom:6px;cursor:pointer;transition:all var(--transition-fast);border:1px solid 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var(--space-2);border-radius:var(--radius-full);color:var(--text-inverse);font-weight:var(--font-weight-medium)}.sd-page__ticket-subject{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--text-primary);margin-bottom:6px;line-height:1.3;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.sd-page__ticket-meta{display:flex;justify-content:space-between;align-items:center;font-size:11px}.sd-page__ticket-priority{font-weight:var(--font-weight-semibold);text-transform:uppercase;font-size:10px;letter-spacing:.5px}.sd-page__ticket-date{color:var(--text-tertiary)}.sd-page__ticket-patient{font-size:11px;color:var(--text-secondary);margin-top:4px}.sd-page__chat-header{display:flex;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-4);background:var(--glass-card-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border-bottom:1px solid 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rgba(43,122,111,.15);border-bottom-right-radius:4px}.sd-page__message-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px;gap:var(--space-3)}.sd-page__message-sender{font-size:11px;font-weight:var(--font-weight-semibold);color:var(--primary)}.sd-page__message-time{font-size:10px;color:var(--text-tertiary);white-space:nowrap}.sd-page__message-content{white-space:pre-wrap;word-break:break-word;color:var(--text-primary)}.sd-page__compose{display:flex;gap:var(--space-2);padding:var(--space-3) var(--space-4);border-top:1px solid var(--border-light);background:var(--surface);flex-shrink:0;align-items:flex-end}.sd-page__compose-input{flex:1;padding:var(--space-3) var(--space-4);border:1px solid 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